NEWPEARL is dedicated to promoting joyful riding and healthy living. Our products, such as the LowNose Cushion and Wide Seat, are designed to reduce physical strain, enhance comfort, and support recovery, making your rides more enjoyable and healthier.

The LowNose Design Cushion features a revolutionary design that reduces pressure on sensitive areas and prevents inner thigh chafing. It provides firm support while enhancing comfort, perfect for long rides or daily commutes.

The Colorful Splash Ink Cushion is inspired by abstract art, blending vibrant aesthetics with practical functionality. Made with waterproof PU leather and filled with pure gel padding, it provides superior comfort and adds a bold, unique look to your bike.

Yes

Our products are designed to fit most standard bike seats, including road bikes, mountain bikes, eBikes, and stationary bikes like Peloton. Please check the dimensions of your seat and compare them with our product specifications for a perfect fit.

Installation is easy. Each cushion comes with adjustable straps and an anti-slip bottom to ensure a secure fit. Simply place the cushion over your seat, adjust the straps, and you're ready to ride.

Absolutely. We use SSL encryption to ensure that your personal and payment information is protected. We do not store payment details on our servers.

If you need to make changes or cancel your order, please contact us as soon as possible at enjoy@newpearlx.com. If your order has not been shipped yet, we will gladly assist you.

We currently ship within the United States. If you’re located outside the U.S., please contact us for more information about international shipping options.

Orders are typically processed within 2-15 business days. Delivery times depend on your location and chosen shipping method.

Once your order ships, you’ll receive a tracking number via email. Use the number to track your shipment on the carrier’s website.

We offer a 30-Day Money-Back Guarantee. If you’re not satisfied with your purchase within 30 days, you can return it for a full refund. Additionally, our Comfort Guarantee ensures that if our products don’t improve your riding comfort, we’ll issue a full refund.

Customers are responsible for return shipping costs unless the product is defective or the return is due to our error. In such cases, we will provide a prepaid return label.

We welcome innovation and co-creation! If you have ideas for new products or ways to improve our current offerings, please reach out to us at Enjoy@NewpearlX.com. Together, we can bring your ideas to life.

You can contact our customer support team by emailing Enjoy@NewpearlX.com. Our business hours are Monday to Friday, 9 AM – 5 PM (PT).

Yes!

We’re always open to partnerships with retailers, bike shops, and other outdoor stores. If you're interested in carrying NEWPEARL products, please reach out to us for more details.

Sign up for our newsletter at the bottom of our website or follow us on social media to stay updated on new product launches, special promotions, and tips for healthy living.