30-Day Money-Back Guarantee

At NEWPEARL, we’re dedicated to promoting a healthy, comfortable, and joyful outdoor lifestyle. Your satisfaction is our top priority, and we stand behind the quality and comfort of our products. We are confident that our saddles and cushions will enhance your outdoor adventures, which is why we offer a 30-Day Money-Back Guarantee and our exclusive Comfort Guarantee.

30-Day Money-Back Guarantee

If for any reason you're not completely satisfied with your purchase within 30 days from the date of delivery, you can return it for a full refund—no questions asked. Simply contact our customer support team, and we'll guide you through the return process to ensure a smooth experience.

How to Initiate a Return

1. Contact US
  • Email us at Enjoy@NewpearlX.com within 30 days of receiving your product.
  • Include your order number, the product you wish to return, and a brief explanation of the reason for the return.
2.  Receive Return Instructions
  • Our customer support team will provide you with clear instructions on how to return the product.
3. Ship the Product
  • Please return the product in its original packaging, if possible.
  • Ensure the item is in the same condition as when you received it.
4. Refund Processing
  • Once we receive and inspect the returned item, we’ll process your refund.
  • Refunds will be issued to your original method of payment within 5-7 business days.

    Please Note:

    • Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
    • Eligible Products: This guarantee applies only to purchases made directly from NEWPEARL. Products purchased from unauthorized retailers are not eligible.
    • Exchanges: If you wish to exchange a product, please contact us, and we’ll be happy to assist you with the process.

    We're Here to Help

    Your comfort, health, and satisfaction are important to us. If you have any questions or need assistance, please don’t hesitate to reach out to our team:

    • Email: Enjoy@NewpearlX.com
    • Business Hours: Monday to Friday, 9 AM – 5 PM (PT)

    Ride with confidence and enjoy the great outdoors, knowing that NEWPEARL is here to support your journey to a healthier, happier life.